22Bet Privacy Policy

What Information is Collected at 22Bet?

22Bet collects information that is needed to create and maintain an account, process payments, provide services, and support users. Some information is provided directly by the user, and some is collected automatically when the website or services are used. Personal details that can be requested include:

• First and last name.
• Date of birth.
• Contact details (email address and phone number).
• Residency details (home address).
• Payment information.
• Transaction history.
• Website preferences.
• Feedback about services used.

Activity and technical data recorded during site use can include:

• IP address.
• Date of access and time spent using the website.
• Specific pages viewed.
• Language preferences.
• Software crash reports.
• Browser type.

22Bet says this activity data is analysed to improve services and that users are informed before information is collected.

How information is Collected and Processed

Data can be collected automatically (for example, technical logs) and can also be provided voluntarily through account creation, forms, and communications. The policy also allows personal data to be obtained from other service providers and customer lists supplied by third parties, as long as this is done legally and in accordance with applicable laws and regulations.

Third‑party service providers can be used to support transactions and account maintenance. When processing is delegated, the policy states that personal data is handled according to the privacy policy and applicable law.

Why is Data Used

The policy describes several reasons for processing personal data. The core purpose is to provide gaming services safely and correctly. Uses listed in the policy include:

• Providing customer support.
• Keeping users secure while using the website.
• Verifying identity.
• Processing deposits, withdrawals, and other transactions.
• Enabling participation in promotions, including third‑party promotions.
• Improving services based on usage analytics.

Consent and Legal Bases

22Bet states that personal data processing begins after express approval (consent). Consent can be granted in writing (with detailed identification and authorisation requirements) or by actions that demonstrate intent to establish a relationship with 22Bet, such as registering, using services, or making transactions.

The policy also lists situations where consent is not required, including when processing is necessary for legal obligations, court decisions, vital interests (health and life), legitimate interests that do not violate rights and freedoms, certain research/statistics purposes (with anonymization unless otherwise required for marketing), information made public by the user, or mandatory disclosure under local laws.

When Information May be Shared

The policy states that personal data is not disclosed to companies, organisations, or people not affiliated with 22Bet, unless consent is given or disclosure is required by law. Disclosure can also occur when 22Bet believes it is critical to:

• Comply with legal requirements and procedures.
• Protect rights or property.
• Protect other customers using the services.

If dishonest or illegal activity is suspected (for example, game tampering, payment fraud such as using stolen cards, chargebacks/cancellations, prohibited transactions, including money laundering), the policy states that information may be shared with other gaming websites, law enforcement authorities, credit card companies, and relevant regulatory agencies. The policy also notes that personal data may be passed to appropriate institutions for public research and for preventing gambling addiction.

Access Rights and Marketing Opt‑Out

The policy explains that users can opt out of promotional messages in several ways:

• Using opt‑out settings in the account.
• Replying to a promotional newsletter.
• Contacting customer service via the available channels.

Cookies and Device Data

The policy explains that cookies are small text files stored on a device with the user’s consent. Cookies can store preferences and help with monitoring and improving services. Flash cookies are also referred to as a similar technology used to store information about visits.

Cookies are described as monitoring tools and not as a way to access a device or read other files on it. They are used to monitor site traffic, improve navigation, and help deliver relevant ads. Cookie categories described include:

• Strictly necessary cookies: essential for navigation and for accessing features such as payment sections.
• Registration cookies: store information entered during registration to support service quality.
• Website cookies: used to understand how visitors use services, including: Session‑based cookies (expire when the browser closes). Persistent cookies (including flash cookies). Analytical cookies (count visitors and improve navigation).

Cookie choices can be managed through browser settings. The policy notes that disabling cookies can limit access to features, and that declining all cookies can prevent use of some services (including choosing the interface language).

Payments, Security Reviews, and Fraud Prevention

The policy states that third‑party electronic payment systems can be used to process deposits and withdrawals. By accepting the privacy policy, consent is given for personal data to be transferred to third parties as required for transaction processing, including transfers outside the user’s country in some cases.

22Bet reserves the right to conduct security reviews to verify registration data, confirm financial transactions, and ensure proper use of services. These reviews can include checking information against third‑party databases and ordering credit reports.

Security Measures

22Bet states that personal data is encrypted and stored in a password‑protected database with regularly updated firewall software. The services are described as relying on 128‑bit SSL encryption (SSL Version 3). At the same time, the policy warns that data transmission over the internet is never completely secure. Data is sent at the user’s own risk, and security cannot be guaranteed during transfer.

Minors and Age Restrictions

The services are not intended for minors. Users confirm they are at least 18 years old (or the lawful age in their jurisdiction). Security reviews are used to detect attempts by minors to use services, and the policy states that steps will be taken to remove such data from records if discovered.

Contact for Privacy Questions

For privacy questions, suggestions, or concerns—including cookie concerns—contact support-en@22bet.com. Include a clear description of the issue and, where relevant, the page URL and device/browser details to help the request be reviewed.